Hello @hasansa ,
Could you please share your configuration details from Storage > Storage Providers, as well as SBR version? It's best if it would be output of rpm -qa | grep vprotect.
Additionally, you can refer to our Nutanix Files documentation page to make sure newest recommendations are met - https://storware.gitbook.io/backup-and-recovery/protecting-storage-providers/storage-providers/nutanix-files.
Best Regards,
Bart