Hello everyone,

I am trying a cluster with a model including 1 server and two backup nodes in storware.
I have created two Node Configurations assigned to my two nodes, each node is attached to different backup destinations, however when performing backup I get the error: "Provided node configurations have no access to backup destination" I don't know what causes this error, I have tested the connection from my node to the backup destination and it was successful, but when backing up I get the above error

I tried using another datastore but still got the same error, I also don't have any new updates with vcenter and esxi host

hi everyone,
I am currently trying to restore a vm in vm ware and getting an error VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
this is my log message:
[2025-09-03 10:03:34.950] INFO [pool-118-thread-1] VmwareServiceClient.checkOperationStatus:257
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Check operation status for: ConnectorResponse(connectionUuid=8d7762b9-cc4b-48a2-a53d-e4226b8f3b85, requestUuid=f8839db7-f9af-478a-ba91-a38d07d12c76, operationStatus=FAILED, requestType=OPEN_DISK_HANDLER, bytesRead=0, errorCodes=[13])

[2025-09-03 10:03:34.951] WARN [pool-118-thread-1] VmwareServiceClient.handleFail:308
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] VMware-service fail during the operation: OPEN_DISK_HANDLER

[2025-09-03 10:03:34.951] WARN [pool-118-thread-1] VmwareServiceClient.handleException:236
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13

[2025-09-03 10:03:34.952] INFO [pool-5-thread-13] VmwareServiceClient.stop:77
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Service client stop.

[2025-09-03 10:03:34.953] INFO [pool-5-thread-13] VmwareServiceClient.stop:88
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Service client is no longer running

[2025-09-03 10:03:34.953] ERROR [pool-5-thread-13] ITask.finishTask:62
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Import failed:

eu.storware.vprotect.engine.hypervisor.vmware.strategy.VmwareStrategyException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.threadcoordinator.legacy.impl.LegacyThreadCoordinator.throwPreviouslyHandledExceptionAsVmwareStrategyException(LegacyThreadCoordinator.java:93) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.sendRequestForOpenDiskHandler(ConnectorMessageSender.java:109) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.lambda$importOneDisk$3(ImportStrategy.java:177) ~[engine.jar:?]
at java.util.Optional.ifPresent(Optional.java:178) ~[?:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importOneDisk(ImportStrategy.java:160) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importDisks(ImportStrategy.java:130) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.createDisksAndTransferData(ImportStrategy.java:81) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importFull(ImportStrategy.java:68) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.importFull(VmwareHypervisor.java:241) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.importFullIntoManagedHypervisor(VmwareHypervisor.java:366) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.importFull(VmwareHypervisorManager.java:634) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.importFull(VmwareHypervisorManager.java:104) ~[engine.jar:?]
at eu.storware.vprotect.engine.task.ImportTask.importInstance(ImportTask.java:178) ~[engine.jar:?]
at eu.storware.vprotect.engine.task.ImportTask.run(ImportTask.java:99) [engine.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
at java.lang.Thread.run(Thread.java:840) [?:?]
Caused by: eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleException(VmwareServiceClient.java:239) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleFail(VmwareServiceClient.java:309) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.checkOperationStatus(VmwareServiceClient.java:272) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.lambda$waitForResponse$1(VmwareServiceClient.java:186) ~[engine.jar:?]
... 3 more
[2025-09-03 10:03:35.021] INFO [pool-5-thread-13] ITask.lambda$finishTask$2:86
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Finishing 8d7762b9-cc4b-48a2-a53d-e4226b8f3b85: [Import] from 2025-09-03T10:00:39Z to 2025-09-03T11:00:39Z Task with message "Import failed: VmwareStrategyException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13"

[2025-09-03 10:03:35.333] INFO [pool-5-thread-13] VmwareHypervisor.removeAllocatedResources:128
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Begin detach hot-added disks..

[2025-09-03 10:03:35.333] INFO [pool-5-thread-13] AttachedDiskCleaner.cleanUp:30
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Starting hot-add cleaning task...

[2025-09-03 10:03:35.351] INFO [pool-5-thread-13] DiskFetcherWithValidationRouter.createByToggle:39
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Experimental DiskFetcherWithValidationAndRetry is created

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@6a47566c matches data from allocated resource AllocatedResource{guid='3d39ce21-71fb-49d5-91f0-acb2f3a430e6', resource='[Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2_1.vmdk and [Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@6a47566c doesn't match criteria

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@8cba3c9 matches data from allocated resource AllocatedResource{guid='3d39ce21-71fb-49d5-91f0-acb2f3a430e6', resource='[Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2.vmdk and [Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk

[2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@8cba3c9 doesn't match criteria

[2025-09-03 10:03:35.378] INFO [pool-5-thread-13] DiskFetcherWithValidationRouter.createByToggle:39
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Experimental DiskFetcherWithValidationAndRetry is created

[2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@319de378 matches data from allocated resource AllocatedResource{guid='99278537-84f9-47f0-8462-6100ffcc8463', resource='[Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

[2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2.vmdk and [Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk

[2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@319de378 doesn't match criteria

[2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@4c15a95f matches data from allocated resource AllocatedResource{guid='99278537-84f9-47f0-8462-6100ffcc8463', resource='[Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

[2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2_1.vmdk and [Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk

[2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@4c15a95f doesn't match criteria

[2025-09-03 10:03:35.395] INFO [pool-5-thread-13] AttachedDiskCleaner.cleanUp:34
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Hot-add cleaning task ended with success

[2025-09-03 10:03:35.395] INFO [pool-5-thread-13] VmwareHypervisor.removeAllocatedResources:131
[8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Finished detaching disks