vMwareStrategyException

Argus

@benitowarez Hi, we spoke on the mail, can you give me your vprotect version ? It is possible that this error was already fixed

benitowarez

@Argus

I am currently using version 6.0.0-13. I am running the virtual machine version.

benitowarez

@Argus

I have updated to 6.0.0-24, however, the issue persists.

Argus

@benitowarez I see slightly different error from vmware I will check this with our dev tomorrow

benitowarez

@Argus

I now have a new error. I updated my hosts to 8.0U2 and my vCenter Server Appliance to 8.0.2 and now I am unable to synchronize the inventory.

The workflow execution details show an error of:

Synchronization task failed: APIErrorException: There was a problem with parsing error messsage io.swagger.client.ApiException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="ht...

I am not sure what log this might be caught in to further investigate. Have you all run into this error before?

Argus

@benitowarez Can we get logs from this one also?

benitowarez

@Argus

I was unable to attach the zip of logs in this thread, but I have emailed them to your support email. Below is a snippet of the api log file.

[2023-09-27 14:13:24] DEBUG [http-thread-pool::http-listener(7)] {r=NODE, s=65e6119a806c1a3c01721bd76706} RequestLoggingFilter.filter:30
REQUEST: PUT http://localhost:8080/api/tasks/35cb7796-3150-4856-b0a8-cb95fb67b4fc/state| media type: application/json| content: {"state":{"name":"FAILED"},"statusInfo":"Synchronization task failed: APIErrorException: There was a problem with parsing error messsage\nio.swagger.client.ApiException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>Payara Micro #badassfish - Error report</title><style type="text/css"></style> </head><body><h1>HTTP Status 404 - Not Found</h1><hr/><p><b>type</b> Status report</p><p><b>message</b>Not Found</p><p><b>description</b>The requested resource is not available.</p><hr/><h3>Payara Micro #badassfish</h3></body></html>\nUnexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')\n at [Source: (String)"<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>Payara Micro #badassfish - Error report</title><style type="text/css"><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525"[truncated 546 chars]; line: 1, column: 2]"}

[2023-09-27 14:13:24] DEBUG [http-thread-pool::http-listener(7)] {r=NODE, s=65e6119a806c1a3c01721bd76706} TaskService.updateSingleTaskState:427
GUID: 35cb7796-3150-4856-b0a8-cb95fb67b4fc, task state: FAILED, status info: Synchronization task failed: APIErrorException: There was a problem with parsing error messsage
io.swagger.client.ApiException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>Payara Micro #badassfish - Error report</title><style type="text/css"></style> </head><body><h1>HTTP Status 404 - Not Found</h1><hr/><p><b>type</b> Status report</p><p><b>message</b>Not Found</p><p><b>description</b>The requested resource is not available.</p><hr/><h3>Payara Micro #badassfish</h3></body></html>
Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')
at [Source: (String)"<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>Payara Micro #badassfish - Error report</title><style type="text/css"><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525"[truncated 546 chars]; line: 1, column: 2]

[2023-09-27 14:13:24] DEBUG [http-thread-pool::http-listener(7)] {r=NODE, s=65e6119a806c1a3c01721bd76706} ResponseLoggingFilter.filter:34
RESPONSE | PUT http://localhost:8080/api/tasks/35cb7796-3150-4856-b0a8-cb95fb67b4fc/state | status code: 204

Argus

@Argus Did you only update vprotect-server ?

Argus

@benitowarez I checked your logs I see you have a version mismatch update vprotect-node package to the latest version and server to we have a new one

benitowarez

@Argus

All up to date now and the inventory sync works again! Thank you.

benitowarez

@Argus
I was just checking in for any updates there might be for the OPEN HANDLER error.

Argus

@benitowarez oh so after the update you still get this DISK_HANDLER error?

benitowarez

@Argus
Yes I do. Something else to order along is I have found after a failed backup attempt, the virtual machine is no longer able to vMotion. I am able to get this through the process below.

https://kb.vmware.com/s/article/1029926

I have tested virtual machines from both hosts and it does not seem to change the results.

benitowarez

@Argus

Are there any updates on this issue or anything I can look at to discover the root cause?

Argus

@benitowarez We are investigating but it looks like some error on the VMware side, did this error occur for particular VMs or all VMs ?

benitowarez

@Argus

Thank you.

I just checked my instance and for some reason it is backing up now. The jobs are still running, but they are not failing yet. I do not recall making any changes since the last communication and I will continue to monitor for results.