Hi,
Did you select the correct backup destination in your policy?
Storware Professional Services
Storware Professional Services | Technical Support
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RE: Provided node configurations have no access to backup destination
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RE: restore error with cause VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
Could you please confirm which user account is being used to connect to vCenter? Additionally, could you provide the versions of both vCenter and the ESXi hosts?
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RE: restore error with cause VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
Hi,
The error OPEN_DISK_HANDLER. Error code: 13 typically indicates an issue with accessing the disk or file. This is most often related to a network connection problem or a file access/permission error within VMware. Could you please attempt to restore this VM to a different datastore? Additionally, have there been any recent updates to VMware vCenter or the ESXi hosts? -
RE: Proxmox only root user works
Thank you for your suggestion. I will submit a request to update the documentation accordingly.
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RE: Proxmox only root user works
Hi, Proxmox usually requires the use of a root account (most of the command line tools are currently root only). Therefore, we also recommend using a root account to connect with Storware.
As a workaround, you can try to add this user to the sudo group, but we do not guarantee that all functions will work properly. Such a scenario was never tested and is not supported. -
RE: Feature requests:
Hello @jako,
thank you for the great idea! I will put this in our backlog
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RE: Cannot take a backup in Oracle KVM environment - Queued status stuck
Hello,
I am sorry for late resposne.
Backup typically state in queued state because there are not fulfilled requirements. Could you show Node page from our UI
Regards -
RE: OPEN_DISK_HANDLER. Error codes: 13 after virtual environment updates
Hello,
Could you show us more of that log?Which version of ESXi do you have?
Regards
K. Szawara -
RE: Ceph keyring malformed when uploaded via Storware Backup & Recovery UI
@tib_aj Hi, We have our parser, file that you upload in web UI can even be foo.txt, but inside you need to have proper formatting including an EOL mark at the end of the config and keyring (just use enter on the end of the file)
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RE: Incremental option missing in schedule
Hello @sangram
Yes, this is expected behavior, we can create only full backups of Apps.You can save space on Backup Destination using some of deduplication types (like synthetic BD)
Regards
