@carvalhoiv it could also be a network connection problem to oVirt manager or its hosts. To connect, we require two ports open on the firewall: 54322 and 54323. Please make sure that these ports are open on the oVirt manager and its hosts.
Latest posts made by lsroga
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RE: Some backups failing
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RE: Store task failed: Server has encountered the runtime error (RUNTIME_ERROR)
Hello @user
If you still have this problem, please send us the full DEBUG logs of this operation (server and node logs). If you cannot attach logs to this thread, you can put them somewhere, e.g. OneDrive or similar, and send the link.
Here is the documentation on how to switch logs to debug: Logs in DEBUG
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RE: Can not backup VM on KVM
@grover I see in the sent logs that you have a CDROM with the centos system image connected to this virtual machine. It's possible that this is the problem. Please disconnect the CDROM drive from the virtual machine, perform inventory synchronization in SBR to be sure and then try to make a backup.
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RE: Can not backup VM on KVM
@grover please set the server and node logs to debug mode, backup again and then send me the complete logs from /opt/vprotect/logs. Here are the instructions on how to change to debug mode: DEBUG MODE . If you do not want to send logs here, you can send them to my email: lsroga@storware.eu . Please only let me know in your email that you are from this forum thread.
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RE: Can not backup VM on KVM
Hello,
Does this problem still occur?
If so, I suggest updating to our latest version 6.0 which includes some fixes and improvements regarding KVM.
Below is a link to our documentation:
Remember to update both server and node. Before updating, make a backup of your database in case of issues after updating.
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RE: Can not backup VM on KVM
Hello,
Can you give us information on how you define disks in KVM? Please send a fragment of the disk configuration of an example virtual machine.
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RE: Can not backup VM on vcenter 7
@tanawat do you have the same error during backup?
Can you send the log from Node (/opt/vprotect/logs/node_name/vprotect_daemon.log) and from vmware service (/opt/vprotect/logs/vmware/vprotect_vmware.log) ? We need log just after the backup. -
RE: SSL connect to OpenNebula
@nsniko777 Can you use HTTP only for the test? What port do you have set for the API in OpenNebula? Can you try connecting via HTTPS to the default API port 2633? For example:
https://192.168.1.2:2633
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RE: Can not backup VM on vcenter 7
@tanawat Have you tried reboot the entire environment after the update? Is the /opt/vprotect/.vmware/requests folder accessible and has vprotect:vprotect permissions?
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RE: ESXi/vCenter 8 Comment
Hello!
Good to hear that you like our solution. Of course, we also support the backup of single ESXi instances, without using vSphere. Unfortunately, it's hard to say now why you couldn't save these ESXi settings. If you have this problem again, please send us a screenshot of what it looks like and, preferably, the logs from the /opt/vprotect/logs directory. It's probably just a configuration issue.