Hello @Tommaso

This error indicates insufficient privileges to execute this command. You probably need to use an account with higher privileges.

Hello @jguilford81

Please go to the Virtual Environments -> Virtualization Providers -> click your vCenter -> Certificates tab. Then select "Trust all certificates" and save. Perform inventory synchronization again and check the backup.

Hello @branes

What do your backup retention settings look like? With what parameters is NFS shared? Does the storware node have full access to this NFS resource? You are sure that nothing changed in the DataDomain settings in the meantime?

Hello @kirkscollision

Sorry for the late response time, I hope you are still interested in our solution.

I'm not sure what installation you're asking about. The error occurs while installing our software or XCP? Please provide more information and we will try to help.

Hello @sangram

If you select an interval schedule, the backup will be performed only at selected hours in accordance with the frequency.
For example:
Window start: 6:00AM
Window end: 10:00AM
Frequency: 60min
The backup will be performed at 6,7,8,9,10.

Perhaps the Time type with specific hours when the backup must be performed will be better in your case? You can set specific times when the backup should be performed.

Hello @carvalhoiv

Please tell me where is your backup destination located? Is this some local or remote resource? Can you show permissions for /vprotect_data and mounted resources? What is the exact version of vprotect packages? Please send the result of these commands:

rpm -qa | grep vprotect
ls -l /
ls -l /vprotect_data
df -h

Are you able to manually execute this vp_backup_postgresql_remote.sh script? Does the backup of the internal vprotect database work properly?

@carvalhoiv it could also be a network connection problem to oVirt manager or its hosts. To connect, we require two ports open on the firewall: 54322 and 54323. Please make sure that these ports are open on the oVirt manager and its hosts.

Hello @user

If you still have this problem, please send us the full DEBUG logs of this operation (server and node logs). If you cannot attach logs to this thread, you can put them somewhere, e.g. OneDrive or similar, and send the link.

Here is the documentation on how to switch logs to debug: Logs in DEBUG

@grover I see in the sent logs that you have a CDROM with the centos system image connected to this virtual machine. It's possible that this is the problem. Please disconnect the CDROM drive from the virtual machine, perform inventory synchronization in SBR to be sure and then try to make a backup.

@grover please set the server and node logs to debug mode, backup again and then send me the complete logs from /opt/vprotect/logs. Here are the instructions on how to change to debug mode: DEBUG MODE . If you do not want to send logs here, you can send them to my email: lsroga@storware.eu . Please only let me know in your email that you are from this forum thread.