OPEN_DISK_HANDLER Error on Backups for VMWare
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On Backup with vCenter 8
[2024-10-08 20:40:42.184] ERROR [pool-5-thread-14] ExportTask.run:151
[ce1ca9f9-b656-41e4-8c24-e625f84d253a] Backup task failed:eu.storware.vprotect.engine.hypervisor.vmware.strategy.VmwareStrategyException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 1
at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.checkForExceptionsAndThrowIfNeeded(ConnectorMessageSender.java:324) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.sendRequestForOpenDiskHandler(ConnectorMessageSender.java:108) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.exportDisk(ExportStrategy.java:188) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.getBackupFilesAndExportDisk(ExportStrategy.java:178) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.getBackupFilesAndExportDisk(ExportStrategy.java:162) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.exportDisks(ExportStrategy.java:137) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.exportFullDisks(ExportStrategy.java:118) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.exportDisks(ExportStrategy.java:100) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.exportFull(ExportStrategy.java:157) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.exportFull(VmwareHypervisor.java:170) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.exportFull(VmwareHypervisorManager.java:192) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.exportFull(VmwareHypervisorManager.java:92) ~[engine.jar:?]
at eu.storware.vprotect.engine.task.export.strategy.ExportFull.export(ExportFull.java:55) ~[engine.jar:?]
at eu.storware.vprotect.engine.task.ExportTask.exportBackup(ExportTask.java:247) ~[engine.jar:?]
at eu.storware.vprotect.engine.task.ExportTask.run(ExportTask.java:142) [engine.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
at java.lang.Thread.run(Thread.java:829) [?:?]
Caused by: eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 1
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleException(VmwareServiceClient.java:239) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleFail(VmwareServiceClient.java:309) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.checkOperationStatus(VmwareServiceClient.java:272) ~[engine.jar:?]
at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.lambda$waitForResponse$1(VmwareServiceClient.java:184) ~[engine.jar:?]
... 3 more -
Hello @jguilford81
Please go to the Virtual Environments -> Virtualization Providers -> click your vCenter -> Certificates tab. Then select "Trust all certificates" and save. Perform inventory synchronization again and check the backup.