Hi,
Did you select the correct backup destination in your policy?
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RE: Provided node configurations have no access to backup destination
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RE: restore error with cause VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
Could you please confirm which user account is being used to connect to vCenter? Additionally, could you provide the versions of both vCenter and the ESXi hosts?
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RE: restore error with cause VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
Hi,
The error OPEN_DISK_HANDLER. Error code: 13 typically indicates an issue with accessing the disk or file. This is most often related to a network connection problem or a file access/permission error within VMware. Could you please attempt to restore this VM to a different datastore? Additionally, have there been any recent updates to VMware vCenter or the ESXi hosts? -
RE: Proxmox only root user works
Thank you for your suggestion. I will submit a request to update the documentation accordingly.
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RE: Proxmox only root user works
Hi, Proxmox usually requires the use of a root account (most of the command line tools are currently root only). Therefore, we also recommend using a root account to connect with Storware.
As a workaround, you can try to add this user to the sudo group, but we do not guarantee that all functions will work properly. Such a scenario was never tested and is not supported. -
RE: Feature requests:
Hello @jako,
thank you for the great idea! I will put this in our backlog
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RE: Cannot take a backup in Oracle KVM environment - Queued status stuck
Hello,
I am sorry for late resposne.
Backup typically state in queued state because there are not fulfilled requirements. Could you show Node page from our UI
Regards -
RE: Problem Authrizing SharePoint Site
Hello @Tommaso
This error indicates insufficient privileges to execute this command. You probably need to use an account with higher privileges.
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RE: OPEN_DISK_HANDLER Error on Backups for VMWare
Hello @jguilford81
Please go to the Virtual Environments -> Virtualization Providers -> click your vCenter -> Certificates tab. Then select "Trust all certificates" and save. Perform inventory synchronization again and check the backup.
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RE: Retention policy is ignored - backups are deleted
Hello @branes
What do your backup retention settings look like? With what parameters is NFS shared? Does the storware node have full access to this NFS resource? You are sure that nothing changed in the DataDomain settings in the meantime?
