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    Backup successful but with failed to collect file system information error.

    Scheduled Pinned Locked Moved Virtual Environments
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    • H Offline
      hdstart
      last edited by

      I am running vProtect v6.0.2-39 with 2 vProtect nodes running as VM with nested virtualization enabled. I'm able to backup VM successfully but with a notification regarding the following error:

      Failed to collect file system information: [Command execution failed: [/usr/bin/virt-filesystems, --filesystems, -l, --csv, -a, /vprotect_data/Snipe-IT__421bab49/Snipe-IT__Hard_disk_1-flat.vmdk] Return code: 1 output: [] error: [libguestfs: error: force_kvm supplied but kvm not available. ]]

      What should I do to fix it?

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      • A Offline
        a.spinek Storware Professional Services
        last edited by

        Hi @hdstart,
        I believe you have version 6.2.0 in mind 🙂
        If yes, please edit /opt/vprotect/vprotect.env file and uncomment below lines:

        #LIBGUESTFS_BACKEND="direct"
        #LIBGUESTFS_BACKEND_SETTINGS="force_tcg"
        

        then restart vprotect-node service and rerun the backup.

        H 1 Reply Last reply Reply Quote 1
        • H Offline
          hdstart @a.spinek
          last edited by

          @a-spinek

          Thank you, that works!

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