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    OPEN_DISK_HANDLER. Error codes: 13 after virtual environment updates

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    • L
      llauryn
      last edited by

      Hi,
      after some changes in vmware environment (nodenames were renamed, some updates were done on esxi side) all backups ends with

      [2024-11-15 20:31:33.397] INFO [pool-31-thread-1] VmwareServiceClient.checkOperationStatus:257
      [7c303705-1a49-43ba-829e-b2d8be83cf7f] Check operation status for: ConnectorResponse(connectionUuid=7c303705-1a49-43ba-829e-b2d8be83cf7f, requestUuid=e7c17042-2558-4df1-b154-9b61a9b905d0, operationStatus=FAILED, requestType=OPEN_DISK_HANDLER, bytesRead=0, errorCodes=[13])

      [2024-11-15 20:31:33.398] WARN [pool-31-thread-1] VmwareServiceClient.handleFail:308
      [7c303705-1a49-43ba-829e-b2d8be83cf7f] VMware-service fail during the operation: OPEN_DISK_HANDLER

      [2024-11-15 20:31:33.398] WARN [pool-31-thread-1] VmwareServiceClient.handleException:236
      [7c303705-1a49-43ba-829e-b2d8be83cf7f] VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13

      based on logs, vprotect is able to communicate with vmware, but not able to download disks.

      Currently on 6.2.0-49, Trust all certificated enabled.

      Thanks a lot for help

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      • L
        llauryn @llauryn
        last edited by

        6.2.0-68 have the same issue

        L 1 Reply Last reply Reply Quote 0
        • K
          krzysztof.sz Storware Professional Services
          last edited by

          Hello,
          Could you show us more of that log?

          Which version of ESXi do you have?

          Regards
          K. Szawara

          1 Reply Last reply Reply Quote 0
          • L
            llauryn @llauryn
            last edited by

            hi, already on SVPSUPP-2077

            1 Reply Last reply Reply Quote 0
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