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    Can not backup VM on vcenter 7

    Scheduled Pinned Locked Moved Virtual Environments
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    • lsrogaL Offline
      lsroga
      last edited by

      Hello,
      We need more information:
      Is inventory synchronization working properly?
      What configuration do you have? Are the server and node on the same machine or do you have a remote node?
      What version of vprotect-server and vprotect-node do you have installed? What version of ESXi are you using?
      Can you post a screenshot of the entire error?

      Łukasz Sroga
      IT Systems Specialist at Storware

      T 1 Reply Last reply Reply Quote 0
      • T Offline
        tanawat @lsroga
        last edited by

        @lsroga

        vprotect-server version = 5.1.0-42
        vprotect-node version = 5.1.0-32
        ESXi version = 7.0.3
        Inventory synchronization of Hypervisor manager (vcenter) is in a synchronized state.
        Server and nodes are on separate machines. VM Node is on ESXi and server is on another machine.

        #################################

        [2023-06-30 11:16:39.564] ERROR [pool-5-thread-218] VmwareServiceClient.connect:104
        [fdc137e6-0668-47fa-b250-440a4549958c] Error while connecting to VMware service

        [2023-06-30 11:16:39.564] ERROR [pool-5-thread-218] ExportTask.run:137
        [fdc137e6-0668-47fa-b250-440a4549958c] Backup task failed:

        java.net.ConnectException: Connection refused
        at sun.nio.ch.Net.connect0(Native Method) ~[?:?]
        at sun.nio.ch.Net.connect(Net.java:483) ~[?:?]
        at sun.nio.ch.Net.connect(Net.java:472) ~[?:?]
        at sun.nio.ch.SocketChannelImpl.connect(SocketChannelImpl.java:692) ~[?:?]
        at java.nio.channels.SocketChannel.open(SocketChannel.java:194) ~[?:?]
        at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.connect(VmwareServiceClient.java:101) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.<init>(VmwareServiceClient.java:67) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.<init>(ConnectorMessageSender.java:40) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.init(ExportStrategy.java:93) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.exportFull(VmwareHypervisor.java:133) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.exportFull(VmwareHypervisorManager.java:172) ~[engine.jar:?]
        at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.exportFull(VmwareHypervisorManager.java:73) ~[engine.jar:?]
        at eu.storware.vprotect.engine.task.export.strategy.ExportFull.export(ExportFull.java:45) ~[engine.jar:?]
        at eu.storware.vprotect.engine.task.ExportTask.exportBackup(ExportTask.java:217) ~[engine.jar:?]
        at eu.storware.vprotect.engine.task.ExportTask.run(ExportTask.java:131) [engine.jar:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
        at java.lang.Thread.run(Thread.java:829) [?:?]
        [2023-06-30 11:16:39.590] INFO [pool-5-thread-218] ITask.lambda$finishTask$2:64
        [fdc137e6-0668-47fa-b250-440a4549958c] Finishing fdc137e6-0668-47fa-b250-440a4549958c: [Export] from 2023-06-30T11:15:10+07:00 to 2023-06-30T16:15:10+07:00 Task with message "ConnectException: Connection refused"

        [2023-06-30 11:16:39.655] INFO [pool-5-thread-218] VmwareHypervisor.removeAllocatedResources:107
        [fdc137e6-0668-47fa-b250-440a4549958c] Begin detach hot-added disks..

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        • F Offline
          fredericmasson
          last edited by

          Hello,

          I have the same error.

          appliance whith vprotect-server and vprotect-node
          esxi 7.0 U3

          [2023-07-27 16:00:57.997] INFO [pool-5-thread-22] VmwareHypervisor.connect:663
          [10e87cb3-ed9e-4d66-a389-1bf991e07d32] Connected to ESXi at: 192.168.72.95:22

          [2023-07-27 16:00:58.021] ERROR [pool-5-thread-22] VmwareServiceClient.connect:104
          [10e87cb3-ed9e-4d66-a389-1bf991e07d32] Error while connecting to VMware service

          [2023-07-27 16:00:58.021] ERROR [pool-5-thread-22] ExportTask.run:135
          [10e87cb3-ed9e-4d66-a389-1bf991e07d32] Backup task failed:

          java.net.ConnectException: Connection refused
          at sun.nio.ch.Net.connect0(Native Method) ~[?:?]
          at sun.nio.ch.Net.connect(Net.java:483) ~[?:?]
          at sun.nio.ch.Net.connect(Net.java:472) ~[?:?]
          at sun.nio.ch.SocketChannelImpl.connect(SocketChannelImpl.java:692) ~[?:?]
          at java.nio.channels.SocketChannel.open(SocketChannel.java:194) ~[?:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.connect(VmwareServiceClient.java:101) ~[engine.jar:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.<init>(VmwareServiceClient.java:66) ~[engine.jar:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.<init>(ConnectorMessageSender.java:40) ~[engine.jar:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ExportStrategy.init(ExportStrategy.java:76) ~[engine.jar:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.exportFull(VmwareHypervisor.java:168) ~[engine.jar:?]
          at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.exportFull(VmwareHypervisor.java:94) ~[engine.jar:?]
          at eu.storware.vprotect.engine.task.export.strategy.ExportFull.export(ExportFull.java:55) ~[engine.jar:?]
          at eu.storware.vprotect.engine.task.ExportTask.exportBackup(ExportTask.java:219) ~[engine.jar:?]
          at eu.storware.vprotect.engine.task.ExportTask.run(ExportTask.java:128) [engine.jar:?]
          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
          at java.lang.Thread.run(Thread.java:829) [?:?]
          [2023-07-27 16:00:58.080] INFO [pool-5-thread-22] ITask.lambda$finishTask$2:71
          [10e87cb3-ed9e-4d66-a389-1bf991e07d32] Finishing 10e87cb3-ed9e-4d66-a389-1bf991e07d32: [Export] from 2023-07-27T16:00+02:00 to 2023-07-27T21:00+02:00 Task with message "ConnectException: Connection refused"

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          • lsrogaL Offline
            lsroga
            last edited by lsroga

            First, I suggest checking if the vprotect-vmware service is working properly. You can check it like this:

            systemctl status vprotect-vmware

            You can post the result of this command here.

            Also try just to restat it:

            systemctl restat vprotect-vmware

            If that doesn't help, try to create this path and then rest art service:

            mkdir /opt/vprotect/.vmware/requests
systemctl restat vprotect-vmware

            Łukasz Sroga
            IT Systems Specialist at Storware

            T 1 Reply Last reply Reply Quote 0
            • T Offline
              tanawat @lsroga
              last edited by

              @lsroga
              Hi there,

              I found that there are no "requests" directory in /opt/vprotect/.vmware/ even after I created a new one and restarted the vprotect-vmware service. It still doesn't work as expected.

              Here is the result of vprotect-vmware status. Is there anything wrong with it?

              [root@dwbackupnode2 ~]# systemctl status vprotect-vmware
              ● vprotect-vmware.service - vProtect VMware-Service
              Loaded: loaded (/usr/lib/systemd/system/vprotect-vmware.service; disabled; vendor preset: disabled)
              Active: active (running) since Thu 2023-09-28 11:10:13 +07; 48s ago
              Process: 3997069 ExecStop=/usr/bin/vprotect_vmware stop (code=exited, status=0/SUCCESS)
              Process: 3997210 ExecStart=/usr/bin/vprotect_vmware start (code=exited, status=0/SUCCESS)
              Main PID: 3997213 (java)
              Tasks: 21 (limit: 100358)
              Memory: 1.1G
              CGroup: /system.slice/vprotect-vmware.service
              └─3997213 java -XX:+UseG1GC -Dport=15701 -Dlog4j.configurationFile=/opt/vprotect/log4j2-node.xml -jar /opt/vprotect/plugins/vmware-service.jar

              Sep 28 11:10:10 dwbackupnode2.smebank.local systemd[1]: Starting vProtect VMware-Service...
              Sep 28 11:10:10 dwbackupnode2.smebank.local vprotect_vmware[3997210]: Starting vProtect VMware-Service ...
              Sep 28 11:10:13 dwbackupnode2.smebank.local vprotect_vmware[3997210]: vProtect VMware-Service is not running.
              Sep 28 11:10:13 dwbackupnode2.smebank.local vprotect_vmware[3997210]: Please check log files: /opt/vprotect/logs/vmware/vprotect_vmware.log*
              Sep 28 11:10:13 dwbackupnode2.smebank.local systemd[1]: Started vProtect VMware-Service.
              [root@dwbackupnode2 ~]# tail /opt/vprotect/logs/vmware/vprotect_vmware.log

              [2023-09-28 11:11:22] INFO [main] VMware.startSocketThread:46
              [] Trying to start vMware socket server.

              [2023-09-28 11:11:22] INFO [main] VMware.main:22
              [] Socket thread is interrupted. Trying to recreate new socket server.

              [2023-09-28 11:11:22] INFO [main] VMware.startSocketThread:46
              [] Trying to start vMware socket server.

              [root@dwbackupnode2 ~]#

              Thank you for your attention and cooperation.

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              • lsrogaL Offline
                lsroga
                last edited by

                Hello,

                If you are currently using version 5.1.0, I recommend updating to 5.2.0 first and then to 6.0.0.
                The latest packages are available on our public repository: Public repo

                Update instructions can be found in our documentation: Upgrade Docs

                There were a lot of VMware-related fixes between these versions. If the problem still persists after the update, please let me know.

                Łukasz Sroga
                IT Systems Specialist at Storware

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                • T Offline
                  tanawat @lsroga
                  last edited by

                  Update to 5.2.0 still having the same issue.

                  [root@dwbackupnode2 ~]# tail /opt/vprotect/logs/vmware/vprotect_vmware.log

                  [2023-10-12 17:26:32] INFO [main] VMware.main:23
                  [] Socket thread is interrupted. Trying to recreate new socket server.

                  [2023-10-12 17:26:32] INFO [main] VMware.startSocketThread:47
                  [] Trying to start VMware socket server.

                  [2023-10-12 17:26:32] DEBUG [main] VMware.deleteFilesWithRequestData:79
                  [] No request data files to delete

                  [root@dwbackupnode2 ~]# systemctl status vprotect-vmware
                  ● vprotect-vmware.service - vProtect VMware-Service
                  Loaded: loaded (/usr/lib/systemd/system/vprotect-vmware.service; disabled; vendor preset: disabled)
                  Active: active (running) since Thu 2023-10-12 15:32:18 +07; 1h 54min ago
                  Process: 2275816 ExecStop=/usr/bin/vprotect_vmware stop (code=exited, status=0/SUCCESS)
                  Process: 2276036 ExecStart=/usr/bin/vprotect_vmware start (code=exited, status=0/SUCCESS)
                  Main PID: 2276038 (java)
                  Tasks: 20 (limit: 100358)
                  Memory: 1.3G
                  CGroup: /system.slice/vprotect-vmware.service
                  └─2276038 java -XX:+UseG1GC -Dport=15701 -Dlog4j.configurationFile=/opt/vprotect/log4j2-node.xml -jar /opt/vprotect/plugins/vmware-service.jar

                  Oct 12 15:32:15 dwbackupnode2.smebank.local systemd[1]: Starting vProtect VMware-Service...
                  Oct 12 15:32:15 dwbackupnode2.smebank.local vprotect_vmware[2276036]: Starting vProtect VMware-Service ...
                  Oct 12 15:32:18 dwbackupnode2.smebank.local vprotect_vmware[2276036]: vProtect VMware-Service is not running.
                  Oct 12 15:32:18 dwbackupnode2.smebank.local vprotect_vmware[2276036]: Please check log files: /opt/vprotect/logs/vmware/vprotect_vmware.log*
                  Oct 12 15:32:18 dwbackupnode2.smebank.local systemd[1]: Started vProtect VMware-Service.
                  [root@dwbackupnode2 ~]#

                  lsrogaL 1 Reply Last reply Reply Quote 0
                  • lsrogaL Offline
                    lsroga @tanawat
                    last edited by

                    @tanawat Have you tried reboot the entire environment after the update? Is the /opt/vprotect/.vmware/requests folder accessible and has vprotect:vprotect permissions?

                    Łukasz Sroga
                    IT Systems Specialist at Storware

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                    • T Offline
                      tanawat @lsroga
                      last edited by

                      @lsroga
                      I proceeded with your instructions. But it still doesn't work.
                      **this node deploy by using ansible on oracle linux 8.6

                      lsrogaL 1 Reply Last reply Reply Quote 0
                      • lsrogaL Offline
                        lsroga @tanawat
                        last edited by

                        @tanawat do you have the same error during backup?
                        Can you send the log from Node (/opt/vprotect/logs/node_name/vprotect_daemon.log) and from vmware service (/opt/vprotect/logs/vmware/vprotect_vmware.log) ? We need log just after the backup.

                        Łukasz Sroga
                        IT Systems Specialist at Storware

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