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    restore error with cause VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13

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    • T Offline
      truc.nv
      last edited by

      hi everyone,
      I am currently trying to restore a vm in vm ware and getting an error VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
      this is my log message:
      [2025-09-03 10:03:34.950] INFO [pool-118-thread-1] VmwareServiceClient.checkOperationStatus:257
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Check operation status for: ConnectorResponse(connectionUuid=8d7762b9-cc4b-48a2-a53d-e4226b8f3b85, requestUuid=f8839db7-f9af-478a-ba91-a38d07d12c76, operationStatus=FAILED, requestType=OPEN_DISK_HANDLER, bytesRead=0, errorCodes=[13])

      [2025-09-03 10:03:34.951] WARN [pool-118-thread-1] VmwareServiceClient.handleFail:308
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] VMware-service fail during the operation: OPEN_DISK_HANDLER

      [2025-09-03 10:03:34.951] WARN [pool-118-thread-1] VmwareServiceClient.handleException:236
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13

      [2025-09-03 10:03:34.952] INFO [pool-5-thread-13] VmwareServiceClient.stop:77
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Service client stop.

      [2025-09-03 10:03:34.953] INFO [pool-5-thread-13] VmwareServiceClient.stop:88
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Service client is no longer running

      [2025-09-03 10:03:34.953] ERROR [pool-5-thread-13] ITask.finishTask:62
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Import failed:

      eu.storware.vprotect.engine.hypervisor.vmware.strategy.VmwareStrategyException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.threadcoordinator.legacy.impl.LegacyThreadCoordinator.throwPreviouslyHandledExceptionAsVmwareStrategyException(LegacyThreadCoordinator.java:93) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.connector.ConnectorMessageSender.sendRequestForOpenDiskHandler(ConnectorMessageSender.java:109) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.lambda$importOneDisk$3(ImportStrategy.java:177) ~[engine.jar:?]
      at java.util.Optional.ifPresent(Optional.java:178) ~[?:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importOneDisk(ImportStrategy.java:160) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importDisks(ImportStrategy.java:130) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.createDisksAndTransferData(ImportStrategy.java:81) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.strategy.ImportStrategy.importFull(ImportStrategy.java:68) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.importFull(VmwareHypervisor.java:241) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.VmwareHypervisor.importFullIntoManagedHypervisor(VmwareHypervisor.java:366) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.importFull(VmwareHypervisorManager.java:634) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisormanager.vmware.VmwareHypervisorManager.importFull(VmwareHypervisorManager.java:104) ~[engine.jar:?]
      at eu.storware.vprotect.engine.task.ImportTask.importInstance(ImportTask.java:178) ~[engine.jar:?]
      at eu.storware.vprotect.engine.task.ImportTask.run(ImportTask.java:99) [engine.jar:?]
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
      at java.lang.Thread.run(Thread.java:840) [?:?]
      Caused by: eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13
      at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleException(VmwareServiceClient.java:239) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.handleFail(VmwareServiceClient.java:309) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.checkOperationStatus(VmwareServiceClient.java:272) ~[engine.jar:?]
      at eu.storware.vprotect.engine.hypervisor.vmware.socket.VmwareServiceClient.lambda$waitForResponse$1(VmwareServiceClient.java:186) ~[engine.jar:?]
      ... 3 more
      [2025-09-03 10:03:35.021] INFO [pool-5-thread-13] ITask.lambda$finishTask$2:86
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Finishing 8d7762b9-cc4b-48a2-a53d-e4226b8f3b85: [Import] from 2025-09-03T10:00:39Z to 2025-09-03T11:00:39Z Task with message "Import failed: VmwareStrategyException: VMware-service error while operation: OPEN_DISK_HANDLER. Error codes: 13"

      [2025-09-03 10:03:35.333] INFO [pool-5-thread-13] VmwareHypervisor.removeAllocatedResources:128
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Begin detach hot-added disks..

      [2025-09-03 10:03:35.333] INFO [pool-5-thread-13] AttachedDiskCleaner.cleanUp:30
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Starting hot-add cleaning task...

      [2025-09-03 10:03:35.351] INFO [pool-5-thread-13] DiskFetcherWithValidationRouter.createByToggle:39
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Experimental DiskFetcherWithValidationAndRetry is created

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@6a47566c matches data from allocated resource AllocatedResource{guid='3d39ce21-71fb-49d5-91f0-acb2f3a430e6', resource='[Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2_1.vmdk and [Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@6a47566c doesn't match criteria

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@8cba3c9 matches data from allocated resource AllocatedResource{guid='3d39ce21-71fb-49d5-91f0-acb2f3a430e6', resource='[Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2.vmdk and [Infortrend-2TB-Volume01] storware-node2-rs/storware-node2-rs.vmdk

      [2025-09-03 10:03:35.354] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@8cba3c9 doesn't match criteria

      [2025-09-03 10:03:35.378] INFO [pool-5-thread-13] DiskFetcherWithValidationRouter.createByToggle:39
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Experimental DiskFetcherWithValidationAndRetry is created

      [2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@319de378 matches data from allocated resource AllocatedResource{guid='99278537-84f9-47f0-8462-6100ffcc8463', resource='[Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

      [2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2.vmdk and [Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk

      [2025-09-03 10:03:35.382] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@319de378 doesn't match criteria

      [2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:106
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Checking if attached remote disk eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@4c15a95f matches data from allocated resource AllocatedResource{guid='99278537-84f9-47f0-8462-6100ffcc8463', resource='[Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk', removalAttempts=0, protectedEntity=VM storware-node2 (6809796d-347b-4bf7-bcce-a649f5236279), allocatedResourceNodes=null}

      [2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.lambda$getRemoteDiskPredicateComparingDevicePaths$3:132
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Comparing [Infortrend-2TB-Volume01] storware-server-2/storware-server-2_1.vmdk and [Infortrend-2TB-Volume01] storware-node2-restore/storware-node2-restore.vmdk

      [2025-09-03 10:03:35.383] INFO [pool-5-thread-13] VmwareDiskDetachment.checkIfRemoteDiskMatchesPredicate:111
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Remote disk with backing info eu.storware.vprotect.engine.hypervisor.vmware.socket.GenericBackingInfoData@4c15a95f doesn't match criteria

      [2025-09-03 10:03:35.395] INFO [pool-5-thread-13] AttachedDiskCleaner.cleanUp:34
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Hot-add cleaning task ended with success

      [2025-09-03 10:03:35.395] INFO [pool-5-thread-13] VmwareHypervisor.removeAllocatedResources:131
      [8d7762b9-cc4b-48a2-a53d-e4226b8f3b85] Finished detaching disks

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      • A Offline
        a.spinek Storware Professional Services
        last edited by

        Hi,
        The error OPEN_DISK_HANDLER. Error code: 13 typically indicates an issue with accessing the disk or file. This is most often related to a network connection problem or a file access/permission error within VMware. Could you please attempt to restore this VM to a different datastore? Additionally, have there been any recent updates to VMware vCenter or the ESXi hosts?

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        • T Offline
          truc.nv
          last edited by

          I tried using another datastore but still got the same error, I also don't have any new updates with vcenter and esxi host

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          • A Offline
            a.spinek Storware Professional Services
            last edited by

            Could you please confirm which user account is being used to connect to vCenter? Additionally, could you provide the versions of both vCenter and the ESXi hosts?

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