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    Problem to esport mailbox to pst file

    Scheduled Pinned Locked Moved Microsoft 365
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    • A Offline
      andreargamgroup
      last edited by

      Hello everybody, I cannot esport the mailbox to pst file, this is the error log:

      Return code: 1
      output:
      []
      error:
      [Traceback (most recent call last):
      File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
      response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
      shell_id = self.protocol.open_shell()
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
      res = self.send_message(xmltodict.unparse(req))
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
      resp = self.transport.send_message(message)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
      prepared_request = self.session.prepare_request(request)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
      hooks=merge_hooks(request.hooks, self.hooks),
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
      self.prepare_auth(auth, url)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
      r = auth(self)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
      r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
      password = password.encode('latin1')
      UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
      ]
      at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:117) ~[engine.jar:?]
      at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:91) ~[engine.jar:?]
      at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:67) ~[engine.jar:?]
      at eu.storware.vprotect.engine.task.mount.strategy.clouddownloadstrategy.CloudPSTDownloadStrategy.mount(CloudPSTDownloadStrategy.java:76) ~[engine.jar:?]
      at eu.storware.vprotect.engine.task.MountTask.run(MountTask.java:41) [engine.jar:?]
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
      at java.lang.Thread.run(Thread.java:829) [?:?]
      [2023-12-18 10:34:40.703] INFO [pool-5-thread-367] ITask.lambda$finishTask$2:71
      [cd7b9602-9e88-4b15-853d-9f332cf180da] Finishing cd7b9602-9e88-4b15-853d-9f332cf180da: [Mount] from 2023-12-18T10:33:44+01:00 to 2023-12-18T11:33:44+01:00 Task with message "Mount task failed: CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/5b78a4d5-81ef-4026-b9a5-228e76d3566d.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
      Return code: 1
      output:
      []
      error:
      [Traceback (most recent call last):
      File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
      response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
      shell_id = self.protocol.open_shell()
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
      res = self.send_message(xmltodict.unparse(req))
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
      resp = self.transport.send_message(message)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
      prepared_request = self.session.prepare_request(request)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
      hooks=merge_hooks(request.hooks, self.hooks),
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
      self.prepare_auth(auth, url)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
      r = auth(self)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
      r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
      File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
      password = password.encode('latin1')
      UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
      ]"

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      • A Offline
        a.spinek Storware Professional Services
        last edited by

        Hello,

        can you send storware version? Run
        rpm -qa | grep vprotect
        and post the output.

        1 Reply Last reply Reply Quote 0
        • A Offline
          a.spinek Storware Professional Services
          last edited by

          @andreargamgroup said in Problem to esport mailbox to pst file:

          UnicodeEncodeError: 'latin-1' codec can't encode characters in position

          Also, post the output of locale command.

          A 1 Reply Last reply Reply Quote 0
          • A Offline
            andreargamgroup @a.spinek
            last edited by

            @a-spinek
            vprotect-server-6.0.0-24.el8.x86_64
            vprotect-node-6.0.0-29.el8.x86_64

            1 Reply Last reply Reply Quote 0
            • A Offline
              a.spinek Storware Professional Services
              last edited by

              And locale?

              A 1 Reply Last reply Reply Quote 0
              • A Offline
                andreargamgroup @a.spinek
                last edited by

                @a-spinek
                LANG=en_US.UTF-8
                LC_CTYPE="en_US.UTF-8"
                LC_NUMERIC="en_US.UTF-8"
                LC_TIME="en_US.UTF-8"
                LC_COLLATE="en_US.UTF-8"
                LC_MONETARY="en_US.UTF-8"
                LC_MESSAGES="en_US.UTF-8"
                LC_PAPER="en_US.UTF-8"
                LC_NAME="en_US.UTF-8"
                LC_ADDRESS="en_US.UTF-8"
                LC_TELEPHONE="en_US.UTF-8"
                LC_MEASUREMENT="en_US.UTF-8"
                LC_IDENTIFICATION="en_US.UTF-8"
                LC_ALL=

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                • A Offline
                  a.spinek Storware Professional Services
                  last edited by

                  Can you check if Winrm is configured properly? You can follow suggestions from this KB https://storware.atlassian.net/wiki/spaces/vprotect/pages/2095153400/KB+10085+Export+to+PST+-+how+to+diagnose+winrm+exceptions

                  A 1 Reply Last reply Reply Quote 0
                  • A Offline
                    andreargamgroup @a.spinek
                    last edited by

                    @a-spinek
                    Hello, the link reply:
                    404 Not Found

                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      a.spinek Storware Professional Services
                      last edited by

                      Ah because of the censorship 😉 copy this link and change * to s

                      A 1 Reply Last reply Reply Quote 0
                      • A Offline
                        andreargamgroup @a.spinek
                        last edited by

                        Hello, I made all passages described in the document and the last command give correctly the remote machine name, but if I try the "Export to pst" I have the same error:

                        [2023-12-22 12:56:26.975] ERROR [pool-5-thread-2] ITask.finishTask:47
                        [c40307fe-84df-4e2a-b995-ff1a9929594b] Mount task failed:

                        eu.storware.vprotect.engine.exception.CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                        Return code: 1
                        output:
                        []
                        error:
                        [Traceback (most recent call last):
                        File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                        response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                        shell_id = self.protocol.open_shell()
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                        res = self.send_message(xmltodict.unparse(req))
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                        resp = self.transport.send_message(message)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                        prepared_request = self.session.prepare_request(request)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                        hooks=merge_hooks(request.hooks, self.hooks),
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                        self.prepare_auth(auth, url)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                        r = auth(self)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                        r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                        password = password.encode('latin1')
                        UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                        ]
                        at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:117) ~[engine.jar:?]
                        at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:91) ~[engine.jar:?]
                        at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:67) ~[engine.jar:?]
                        at eu.storware.vprotect.engine.task.mount.strategy.clouddownloadstrategy.CloudPSTDownloadStrategy.mount(CloudPSTDownloadStrategy.java:76) ~[engine.jar:?]
                        at eu.storware.vprotect.engine.task.MountTask.run(MountTask.java:41) [engine.jar:?]
                        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
                        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
                        at java.lang.Thread.run(Thread.java:829) [?:?]
                        [2023-12-22 12:56:27.069] INFO [pool-5-thread-2] ITask.lambda$finishTask$2:71
                        [c40307fe-84df-4e2a-b995-ff1a9929594b] Finishing c40307fe-84df-4e2a-b995-ff1a9929594b: [Mount] from 2023-12-22T12:55:40+01:00 to 2023-12-22T13:55:40+01:00 Task with message "Mount task failed: CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                        Return code: 1
                        output:
                        []
                        error:
                        [Traceback (most recent call last):
                        File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                        response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                        shell_id = self.protocol.open_shell()
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                        res = self.send_message(xmltodict.unparse(req))
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                        resp = self.transport.send_message(message)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                        prepared_request = self.session.prepare_request(request)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                        hooks=merge_hooks(request.hooks, self.hooks),
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                        self.prepare_auth(auth, url)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                        r = auth(self)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                        r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                        File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                        password = password.encode('latin1')
                        UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                        ]"

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                        • A Offline
                          andreargamgroup @andreargamgroup
                          last edited by

                          @andreargamgroup
                          Hello, any news?

                          A 1 Reply Last reply Reply Quote 0
                          • A Offline
                            a.spinek Storware Professional Services @andreargamgroup
                            last edited by

                            @andreargamgroup Sorry for the late response. This error is thrown from the Python packages.

                                if isinstance(username, str):
        username = username.encode('latin1')

    if isinstance(password, str):
        password = password.encode('latin1')

                            Do you have special characters in the password? If yes, can you try to set a password with only letters and check if this will work as a workaround?

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                            • A Offline
                              andreargamgroup @a.spinek
                              last edited by

                              @a-spinek
                              I tried to set a password with letters end numbers (no special characters) because I can't put only letters for the policies restrictions. Nothing it schange.

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                              • A Offline
                                a.spinek Storware Professional Services @andreargamgroup
                                last edited by

                                @andreargamgroup I can confirm that the same behavior occurs when you are using a password with UTF-8 characters. I will let you know when the fix for this problem will be ready.

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