Monster
    Storware Backup & Recovery
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Problem to esport mailbox to pst file

    Scheduled Pinned Locked Moved Microsoft 365
    14 Posts 2 Posters 2.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A Offline
      andreargamgroup @a.spinek
      last edited by

      @a-spinek
      vprotect-server-6.0.0-24.el8.x86_64
      vprotect-node-6.0.0-29.el8.x86_64

      1 Reply Last reply Reply Quote 0
      • A Offline
        a.spinek Storware Professional Services
        last edited by

        And locale?

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          andreargamgroup @a.spinek
          last edited by

          @a-spinek
          LANG=en_US.UTF-8
          LC_CTYPE="en_US.UTF-8"
          LC_NUMERIC="en_US.UTF-8"
          LC_TIME="en_US.UTF-8"
          LC_COLLATE="en_US.UTF-8"
          LC_MONETARY="en_US.UTF-8"
          LC_MESSAGES="en_US.UTF-8"
          LC_PAPER="en_US.UTF-8"
          LC_NAME="en_US.UTF-8"
          LC_ADDRESS="en_US.UTF-8"
          LC_TELEPHONE="en_US.UTF-8"
          LC_MEASUREMENT="en_US.UTF-8"
          LC_IDENTIFICATION="en_US.UTF-8"
          LC_ALL=

          1 Reply Last reply Reply Quote 0
          • A Offline
            a.spinek Storware Professional Services
            last edited by

            Can you check if Winrm is configured properly? You can follow suggestions from this KB https://storware.atlassian.net/wiki/spaces/vprotect/pages/2095153400/KB+10085+Export+to+PST+-+how+to+diagnose+winrm+exceptions

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              andreargamgroup @a.spinek
              last edited by

              @a-spinek
              Hello, the link reply:
              404 Not Found

              1 Reply Last reply Reply Quote 0
              • A Offline
                a.spinek Storware Professional Services
                last edited by

                Ah because of the censorship 😉 copy this link and change * to s

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  andreargamgroup @a.spinek
                  last edited by

                  Hello, I made all passages described in the document and the last command give correctly the remote machine name, but if I try the "Export to pst" I have the same error:

                  [2023-12-22 12:56:26.975] ERROR [pool-5-thread-2] ITask.finishTask:47
                  [c40307fe-84df-4e2a-b995-ff1a9929594b] Mount task failed:

                  eu.storware.vprotect.engine.exception.CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                  Return code: 1
                  output:
                  []
                  error:
                  [Traceback (most recent call last):
                  File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                  response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                  shell_id = self.protocol.open_shell()
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                  res = self.send_message(xmltodict.unparse(req))
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                  resp = self.transport.send_message(message)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                  prepared_request = self.session.prepare_request(request)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                  hooks=merge_hooks(request.hooks, self.hooks),
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                  self.prepare_auth(auth, url)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                  r = auth(self)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                  r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                  password = password.encode('latin1')
                  UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                  ]
                  at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:117) ~[engine.jar:?]
                  at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:91) ~[engine.jar:?]
                  at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:67) ~[engine.jar:?]
                  at eu.storware.vprotect.engine.task.mount.strategy.clouddownloadstrategy.CloudPSTDownloadStrategy.mount(CloudPSTDownloadStrategy.java:76) ~[engine.jar:?]
                  at eu.storware.vprotect.engine.task.MountTask.run(MountTask.java:41) [engine.jar:?]
                  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
                  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
                  at java.lang.Thread.run(Thread.java:829) [?:?]
                  [2023-12-22 12:56:27.069] INFO [pool-5-thread-2] ITask.lambda$finishTask$2:71
                  [c40307fe-84df-4e2a-b995-ff1a9929594b] Finishing c40307fe-84df-4e2a-b995-ff1a9929594b: [Mount] from 2023-12-22T12:55:40+01:00 to 2023-12-22T13:55:40+01:00 Task with message "Mount task failed: CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                  Return code: 1
                  output:
                  []
                  error:
                  [Traceback (most recent call last):
                  File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                  response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                  shell_id = self.protocol.open_shell()
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                  res = self.send_message(xmltodict.unparse(req))
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                  resp = self.transport.send_message(message)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                  prepared_request = self.session.prepare_request(request)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                  hooks=merge_hooks(request.hooks, self.hooks),
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                  self.prepare_auth(auth, url)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                  r = auth(self)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                  r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                  File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                  password = password.encode('latin1')
                  UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                  ]"

                  A 1 Reply Last reply Reply Quote 0
                  • A Offline
                    andreargamgroup @andreargamgroup
                    last edited by

                    @andreargamgroup
                    Hello, any news?

                    A 1 Reply Last reply Reply Quote 0
                    • A Offline
                      a.spinek Storware Professional Services @andreargamgroup
                      last edited by

                      @andreargamgroup Sorry for the late response. This error is thrown from the Python packages.

                          if isinstance(username, str):
        username = username.encode('latin1')

    if isinstance(password, str):
        password = password.encode('latin1')

                      Do you have special characters in the password? If yes, can you try to set a password with only letters and check if this will work as a workaround?

                      A 1 Reply Last reply Reply Quote 0
                      • A Offline
                        andreargamgroup @a.spinek
                        last edited by

                        @a-spinek
                        I tried to set a password with letters end numbers (no special characters) because I can't put only letters for the policies restrictions. Nothing it schange.

                        A 1 Reply Last reply Reply Quote 0
                        • A Offline
                          a.spinek Storware Professional Services @andreargamgroup
                          last edited by

                          @andreargamgroup I can confirm that the same behavior occurs when you are using a password with UTF-8 characters. I will let you know when the fix for this problem will be ready.

                          1 Reply Last reply Reply Quote 0
                          • adminA admin locked this topic on
                          • First post
                            Last post