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    Problem to esport mailbox to pst file

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    • A
      a.spinek Storware Professional Services
      last edited by

      @andreargamgroup said in Problem to esport mailbox to pst file:

      UnicodeEncodeError: 'latin-1' codec can't encode characters in position

      Also, post the output of locale command.

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      • A
        andreargamgroup @a.spinek
        last edited by

        @a-spinek
        vprotect-server-6.0.0-24.el8.x86_64
        vprotect-node-6.0.0-29.el8.x86_64

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        • A
          a.spinek Storware Professional Services
          last edited by

          And locale?

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          • A
            andreargamgroup @a.spinek
            last edited by

            @a-spinek
            LANG=en_US.UTF-8
            LC_CTYPE="en_US.UTF-8"
            LC_NUMERIC="en_US.UTF-8"
            LC_TIME="en_US.UTF-8"
            LC_COLLATE="en_US.UTF-8"
            LC_MONETARY="en_US.UTF-8"
            LC_MESSAGES="en_US.UTF-8"
            LC_PAPER="en_US.UTF-8"
            LC_NAME="en_US.UTF-8"
            LC_ADDRESS="en_US.UTF-8"
            LC_TELEPHONE="en_US.UTF-8"
            LC_MEASUREMENT="en_US.UTF-8"
            LC_IDENTIFICATION="en_US.UTF-8"
            LC_ALL=

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            • A
              a.spinek Storware Professional Services
              last edited by

              Can you check if Winrm is configured properly? You can follow suggestions from this KB https://storware.atlassian.net/wiki/spaces/vprotect/pages/2095153400/KB+10085+Export+to+PST+-+how+to+diagnose+winrm+exceptions

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              • A
                andreargamgroup @a.spinek
                last edited by

                @a-spinek
                Hello, the link reply:
                404 Not Found

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                • A
                  a.spinek Storware Professional Services
                  last edited by

                  Ah because of the censorship 😉 copy this link and change * to s

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                  • A
                    andreargamgroup @a.spinek
                    last edited by

                    Hello, I made all passages described in the document and the last command give correctly the remote machine name, but if I try the "Export to pst" I have the same error:

                    [2023-12-22 12:56:26.975] ERROR [pool-5-thread-2] ITask.finishTask:47
                    [c40307fe-84df-4e2a-b995-ff1a9929594b] Mount task failed:

                    eu.storware.vprotect.engine.exception.CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                    Return code: 1
                    output:
                    []
                    error:
                    [Traceback (most recent call last):
                    File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                    response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                    shell_id = self.protocol.open_shell()
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                    res = self.send_message(xmltodict.unpa**e(req))
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                    resp = self.transport.send_message(message)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                    prepared_request = self.session.prepare_request(request)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                    hooks=merge_hooks(request.hooks, self.hooks),
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                    self.prepare_auth(auth, url)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                    r = auth(self)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                    r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                    password = password.encode('latin1')
                    UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                    ]
                    at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:117) ~[engine.jar:?]
                    at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:91) ~[engine.jar:?]
                    at eu.storware.vprotect.engine.cmdexecutor.CommandExecutor.exec(CommandExecutor.java:67) ~[engine.jar:?]
                    at eu.storware.vprotect.engine.task.mount.strategy.clouddownloadstrategy.CloudPSTDownloadStrategy.mount(CloudPSTDownloadStrategy.java:76) ~[engine.jar:?]
                    at eu.storware.vprotect.engine.task.MountTask.run(MountTask.java:41) [engine.jar:?]
                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
                    at java.lang.Thread.run(Thread.java:829) [?:?]
                    [2023-12-22 12:56:27.069] INFO [pool-5-thread-2] ITask.lambda$finishTask$2:71
                    [c40307fe-84df-4e2a-b995-ff1a9929594b] Finishing c40307fe-84df-4e2a-b995-ff1a9929594b: [Mount] from 2023-12-22T12:55:40+01:00 to 2023-12-22T13:55:40+01:00 Task with message "Mount task failed: CmdExecException: Command execution failed: [/bin/sh, -c, source /tmp/vprotect/pst/09314f5c-922c-47d2-a2b4-8f985aa06c0a.sh ; /opt/vprotect/venv/bin/python3 /opt/vprotect/scripts/convert_to_pst.py]
                    Return code: 1
                    output:
                    []
                    error:
                    [Traceback (most recent call last):
                    File "/opt/vprotect/scripts/convert_to_pst.py", line 45, in <module>
                    response = session.run_cmd(f"powershell "{script_path} {smb_user} {smb_pw} {local_ip} {smb_share}"")
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/init.py", line 39, in run_cmd
                    shell_id = self.protocol.open_shell()
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 166, in open_shell
                    res = self.send_message(xmltodict.unpa**e(req))
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/protocol.py", line 243, in send_message
                    resp = self.transport.send_message(message)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/winrm/transport.py", line 332, in send_message
                    prepared_request = self.session.prepare_request(request)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/sessions.py", line 466, in prepare_request
                    hooks=merge_hooks(request.hooks, self.hooks),
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 320, in prepare
                    self.prepare_auth(auth, url)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/models.py", line 556, in prepare_auth
                    r = auth(self)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 96, in call
                    r.headers['Authorization'] = _basic_auth_str(self.username, self.password)
                    File "/opt/vprotect/venv/lib64/python3.6/site-packages/requests/auth.py", line 63, in _basic_auth_str
                    password = password.encode('latin1')
                    UnicodeEncodeError: 'latin-1' codec can't encode characters in position 7-10: ordinal not in range(256)
                    ]"

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                    • A
                      andreargamgroup @andreargamgroup
                      last edited by

                      @andreargamgroup
                      Hello, any news?

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                      • A
                        a.spinek Storware Professional Services @andreargamgroup
                        last edited by

                        @andreargamgroup Sorry for the late response. This error is thrown from the Python packages.

                            if isinstance(username, str):
        username = username.encode('latin1')

    if isinstance(password, str):
        password = password.encode('latin1')

                        Do you have special characters in the password? If yes, can you try to set a password with only letters and check if this will work as a workaround?

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                        • A
                          andreargamgroup @a.spinek
                          last edited by

                          @a-spinek
                          I tried to set a password with letters end numbers (no special characters) because I can't put only letters for the policies restrictions. Nothing it schange.

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                          • A
                            a.spinek Storware Professional Services @andreargamgroup
                            last edited by

                            @andreargamgroup I can confirm that the same behavior occurs when you are using a password with UTF-8 characters. I will let you know when the fix for this problem will be ready.

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